Privacy Policy

How we protect your gaming data
Effective Date: March 29, 2025

At EloHeaven, we understand that gamers value their privacy. This policy explains how we collect, use, and protect your information when you use our boosting and coaching services. By using our platform, you agree to these practices.

1. Gaming Data We Collect

Account Information

Your name, email address, payment details, and game account credentials that you provide when purchasing our boosting services.

Gaming Performance

Your current rank, match history, and in-game statistics that help our boosters provide effective service for your specific gaming profile.

Technical Data

IP address, device information, browser type, and website interaction patterns to improve our service and prevent fraud.

We also use cookies and similar tracking technologies to enhance your experience on our platform and provide personalized service. For more details, please see our Cookie Policy.

2. How We Use Your Gaming Information

  • Service Delivery: To provide the boosting or coaching services you've purchased, including account access for boosters, rank tracking, and service completion verification.
  • Security & Fraud Prevention: To protect your account, verify your identity, and prevent unauthorized access or fraudulent activities on our platform.
  • Service Improvement: To analyze usage patterns and enhance our boosting services, website functionality, and user experience.
  • Communications: To send service updates, order confirmations, and respond to your inquiries or support requests.

3. Gamer Data Protection

Your gaming credentials are secure with us

We understand that sharing game account credentials requires significant trust. Here's how we protect your information:

  • All data transmission uses 256-bit SSL encryption—the same technology used by major banking institutions.
  • Our boosters undergo strict verification and sign confidentiality agreements before joining our team.
  • Account credentials are never stored permanently and are automatically deleted after service completion.
  • We never sell, rent, or share your personal information with third parties except for essential service providers (like payment processors) who are bound by strict confidentiality agreements.

4. Your Data Control Rights

As a gamer using our services, you maintain control over your personal information:

Access & Update

You can review and update your account information through your EloHeaven dashboard at any time.

Data Deletion

Request complete deletion of your data by contacting [email protected] (subject to verification).

Marketing Preferences

Opt out of promotional communications while still receiving essential service updates.

Data Retention

We keep your data only as long as necessary for service delivery, account maintenance, and fraud prevention.

We may update this Privacy Policy periodically to reflect changes in our practices or services. We'll notify you of any significant changes via email or through our website.

For privacy questions or concerns, please contact our Data Protection Team at [email protected]

Last updated: March 29, 2025